Frequently asked question!
Have a question? You may find the answer below. If not, feel free to contact us. We're always happy to help.
Can I change or cancel my order?
Can I change or cancel my order?
Unfortunately we cannot change your order after you have placed it. If you want to change or cancel your order, please contact us here.
I didn't receive an order confirmation. What should I do?
I didn't receive an order confirmation. What should I do?
Please check your spam or junk folder first. If you still cannot find your confirmation email, feel free to contact us and we will gladly assist you.
When will my order be processed?
When will my order be processed?
Orders are typically processed within 1-2 business days. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
How long does shipping take?
How long does shipping take?
Delivery times vary depending on your location. Orders within Europe are typically delivered within 3–7 business days.
Do you ship internationally?
Do you ship internationally?
Yes, we ship worldwide. Shipping times and costs may vary depending on the destination.
How can I track my order?
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking link so you can follow your package.
How much does shipping cost?
How much does shipping cost?
Shipping costs are calculated at checkout and depend on your location.
Can I return my order?
Can I return my order?
Yes, you may return your order within 14 days of receiving it, provided the item is unworn and returned in its original condition.
How do I start a return?
How do I start a return?
To initiate a return, please contact us via email (support@yareva.com) with your order number. We will guide you through the return process.
When will I receive my refund?
When will I receive my refund?
Once we have received and inspected your return, your refund will be processed within a few business days to the original payment method.
Do YAREVA pieces come with a warranty?
Do YAREVA pieces come with a warranty?
All YAREVA's jewelry are covered by your statutory consumer rights. If your jewelry develops a defect related to materials or craftmangship, please contact us at support@yareva.com. We will assess the issue and arrange an appropriate solution, including repair or replacement where applicable.
What if my jewelry needs repairing
What if my jewelry needs repairing
If your YAREVA jewelry needs attention, please contact us at support@yareva.com with your order number, a description of the issue and clear photographs. We will review your request and guide you through the next steps. Where possible, repairs are arranged through our trusted manufacturing partner.
Do I necessarily have to create an account to order?
Do I necessarily have to create an account to order?
No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.
How do I reset my password?
How do I reset my password?
If you forgot your password, you can request a password reset through the login page. You will receive an email with instructions to create a new password.
How do I create an account?
How do I create an account?
You can create an account during checkout or through the account page on our website.
Which payment methods do you accept?
Which payment methods do you accept?
We offer a range of secure payment options for your convenience. You can complete your purchase using:
- iDEAL
- Klarna
- PayPal
- Credit Cards (Visa & Mastercard)
- Apple Pay
- Google Pay
- Bancontact
All payments are processed through trusted and secure payment providers to ensure your personal and payment information remains protected.
Is payment on your website secure?
Is payment on your website secure?
Yes. All transactions on our website are processed through secure and encrypted payment systems. This ensures that your personal and payment details are always protected.
Can I pay later with Klarna?
Can I pay later with Klarna?
Yes, Klarna allows you to pay later according to Klarna’s payment terms. This option will be available at checkout if Klarna is supported in your region.
When will I be charged for my order?
When will I be charged for my order?
Your payment is processed at the time of purchase. Once your payment has been successfully completed, you will receive an order confirmation by email.
How should I care for my jewelry
How should I care for my jewelry
To keep your YAREVA jewelry looking beautiful, we recommend removing it before showering, swimming, or exercising. Avoid contact with perfumes, lotions, and cleaning products, as these may affect the finish and gemstones.
How should I store my jewelry?
How should I store my jewelry?
When not wearing your jewelry, store it in a dry place, preferably in the jewelry box or soft pouch you receive from YAREVA. This helps protect it from scratches and keeps your pieces looking their best.
When will I be charged for my order?
When will I be charged for my order?
Your payment is processed at the time of purchase. Once your payment has been successfully completed, you will receive an order confirmation by email.
What materials are used in YAREVA jewelry?
What materials are used in YAREVA jewelry?
Our pieces are carefully crafted from high-quality 925 sterling silverand natural gemstones. Each design is created with attention to detail and selected materials known for their beauty and durability.
Are the gemstones natural?
Are the gemstones natural?
Many of our designs feature natural gemstones. Because these stones are formed in nature, each one may vary slightly in color, shape, or pattern, making every piece unique.
Will my jewelry look exactly like the photo?
Will my jewelry look exactly like the photo?
Because natural gemstones are used, slight variations may occur. These natural differences are part of the beauty of the material and ensure that every piece is truly one of a kind.
Is your jewelry hypoallergenic?
Is your jewelry hypoallergenic?
Yes. Our jewelry is made from high-quality 925 sterling silver, which is generally considered hypoallergenic and suitable for sensitive skin.
Still have a question?
If you couldn't find the answer you were looking for, we're here to help.
Feel free to contact us and we will gladly assist you.
With care,
Team YAREVA